Always ask.
You’re welcome to call or email us anytime with questions, but the answer may be closer than you think. Take a peek at our Frequently Asked Questions—we’re confident there’s an answer there for you.
How will partnering with Arcora support an insurance or member organization?
Offering high-touch, top quality assistance programs to your business clients and their employees(members) makes excellent business sense.
In addition to being the right thing to do, our assistance programs are proven to:
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- Provide a significant overall return on investment. A study based on anonymized Arcora data estimated that every $1 dollar invested in our Employee Assistance Program (EAP) yielded up to 11 times the financial return based on improvements in work performance and reductions in absence for members who accessed the program.
- Lower prescription drug costs. Research conducted on our behalf found that members who resolved their problems with our EAP had significantly reduced prescription drug claim costs over the 12-month period following EAP access.
- Reduce disability claims. Programs like ours, when thoughtfully integrated with existing absence and disability management programs, can be effective in reducing the number of long-term disability claims associated with mental health issues—one of the fastest growing categories of disability costs in Canada. In fact, research conducted on our behalf found that members who resolved their presenting problems through our EAP were 3.3 times less likely to make a long-term disability claim in the following 12-month period.
- Mitigate risk through transparency. Members access counselling or guidance through the Arcora Network and we’re billed directly for those services by the professional. No billing or transactions take place between the Arcora professional and the member or their insurance plan/health benefits. This model is unique in the marketplace and designed to proactively mitigate any risk (real or perceived) that the insurer could be paying for counselling twice—once through the EAP and once through the psychological benefit.
- Provide a seamless, confidential and positive experience for your clients. We understand how important it is that members covered under the plan experience the same high-touch, superior experience they’ve come to expect from your organization. You can rest assured knowing that we constantly evaluate our processes and service delivery (both internally and through independent audits) to ensure we’re always meeting this high standard, and are agile enough to adjust with ease when needed.