Always ask.
You’re welcome to call or email us anytime with questions, but the answer may be closer than you think. Take a peek at our Frequently Asked Questions—we’re confident there’s an answer there for you.
What’s Arcora’s billing process?
In a nutshell, at the end of each month, we pay you for work completed during the previous month or before. Here are a few reminders:
- By logging into e-Tera, you can either submit A) all your outstanding invoices from the My Caseload page or B) individual invoices from a client’s Treatment Summary page.
- You can generate a comprehensive invoice list that can be used for your own recordkeeping from e-Tera’s My Caseload page.
- We don’t send end-of-year tax receipts.
- Invoices aren’t paid unless your corresponding reports are up to date by the end of the month and/or if they’re submitted 90 days past their deadline.
- Arcora will cover one no-show/late cancellation fee per referral on a client’s behalf, at the Arcora rate.