This feature article from the Journal of Employee Assistance, written by research psychologist, Dr. Marc Milot, addresses common questions and provides well-researched insights into the value and efficacy of online counselling compared to traditional in-person counselling for Employee Assistance Programs (EAPs).
Dr. Milot’s research (based on Arcora data) confirmed that in-person and online counselling for EAPs were comparable in achieving several outcomes. While highlighting the importance of offering the ability to select either in-person or online counselling to maximize user satisfaction and positive outcomes, Dr. Milot also provides several research-informed best practices for providers. These best practices ensure that online counselling doesn’t create technological challenges that could disrupt clinical services.
*Note this study was published under the previous company name, Arete/Arete HR. All results continue to reflect Arcora practices and outcomes for Arcora clients.
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